Easy PreCustoms

How to use "Easy PreCustoms" online platform (Step by step illustration)

( Video / PDF )

Latest arrangements on Hongkong Post services

Please refer to the links below for updates on:

Electronic Customs Information Must be Submitted When Sending Mail Containing Goods to Designated Destinations

Notice

Senders are required to provide a local mobile phone number or email address that can receive SMS messages or emails issued by Hongkong Post on the request by destinations or relevant customs authorities related to customs clearance of the mail items. Senders shall check your SMS messages or emails for 1 to 2 days upon posting and take follow up action if required. Hongkong Post will not embed hyperlinks in the related SMS messages or emails requesting for any personal information. Members of the public could contact Hongkong Post enquiry hotline 2921 2222 direct if they have any doubts on the SMS messages or emails received. For details, please click here.

"Easy PreCustoms" is suitable for persons who have filled in the handwritten posting form. For those who have not completed the handwritten form, please input the electronic customs information and print out the posting form via "Post Now" directly.

Click here if the handwritten posting form is completed.

Click here if no posting form is completed.

Remark:

"Easy PreCustoms" is only applicable to the types of services currently available to destinations. Please visit Hongkong Post website (www.hongkongpost.hk)to get the latest news on the availability of mail services.
Speedpost account customer can opt to use "My Speedpost" online platform to provide posting information, prepare posting form and arrange pick-up service, which are even more convenient.

You can also download "Hongkong Post Mobile App" for inputting electronic customs information in an easy way.

A User Guide on how to use the "Easy PreCustoms" function in the Hongkong Post Mobile App is available.

New Era of eCustoms Clearance for Postal Items
Multiple Platforms Make Online Customs Declaration Much Easier

With the arrival of the new era of e-Customs clearance, more and more postal administrations around the world implement eCustoms clearance for postal items, requiring prior submission of customs information declared on posting form for inward mail items^a through electronical means. After the posting of mail items, the relevant customs information will be sent to the destination customs authorities for pre-clearance before their arrival. Some destination customs authorities have even established green lanes to speed up delivery of mail items.

^a The types of inward mail items that require submission of electronic customs information vary among different postal administrations.

To meet this growing trend, Hongkong Post has implemented multiple platforms for electronic customs declaration of postal items. Apart from "Post Now", "EC-Ship"^bor "My Speedpost"^c online platforms, customers, at present, can make use of "Easy PreCustoms" online platform to submit customs information electronically before posting the mail items. Besides, "Easy PreCustoms" do not require pre-registration, which suits customers with a small posting quantity better.

^b Applicable to registered account of EC-Ship
^c Applicable to registered Speedpost account customer

Easy PreCustoms Self-service Station

To help customers prepare posting labels themselves at post offices, Hongkong Post has set up "Easy PreCustoms" Self-service Stations at major post offices. Key functions of the station include:

Preparing and printing posting labels through “Post Now”
Entering customs information written on posting forms

Hongkong Post has also installed "Easy PreCustoms" tablets in the remaining post offices to facilitate the customers to submit the electronic customs information at site.

"Easy PreCustoms" Self-service Station

Post offices installed with "Easy PreCustoms" Self-service Station

How to use "Easy PreCustoms" Self-service Station

Posting Label

Features of "Easy PreCustoms" include:

Pre-registration is not required, and applicable to enter customs information, thus suiting customers without "My Speedpost" or "EC-Ship" accounts;
An easy-to-use platform to prepare and print posting forms / labels through "Post Now";
Customers will receive confirmation email for record purpose right after completion of data entry.

New experience in new era!

Notes:

At present, "Easy PreCustoms" online platform, its APP and Self-service Stations are only applicable to Speedpost Service, Speedpost Multipack Box Offer, Economy Express Service and EC-Post Service, Parcel (including Air and Surface mail), and Registered/Ordinary Packet (including Air and Surface mail).

"Easy PreCustoms" Self-service Stations are set up at designate post offices only.

Pick-up service is not available for a Speedpost item with its posting form prepared on "Easy PreCustoms" and "EC-Ship". Customers with Speedpost accounts can use "My Speedpost" to prepare the posting forms and arrange for pick-up service, which will be even more convenient.

The personal data collected from the electronic online platforms will only be used by Hongkong Post for the purpose of processing mail items. Such data will be transmitted through electronic data interchange to the postal administrations which have a business relationship with Hongkong Post, and destinations or relevant postal administrations and customs authorities which have implemented eCustoms clearance. Hongkong Post will not use the personal data collected for any other purposes without prior consent of customers unless such use is permitted or required by law.